The partnership will equip Le Bijou luxury apartments with smart Samsung devices. Le Bijou and Samsung are also working on integrating Samsung devices into the "James" and "Q" app from Le Bijou.
Samsung enters into a partnership with Le Bijou in the "Home Appliances" sector.
In the future the devices are to be adjusted to the languages and preferences of the guests. They can also look forward to probably the largest hotel TVs in the industry. With devices up to 100" we offer luxury & comfort and make gamers' hearts beat faster.
This makes staying in a Le Bijou even more comfortable and individual.
The fact is: The way we travel is changing. Guests want an experience that feels authentic, that offers them a truly personal experience - without sacrificing service and style. Le Bijou offers the space and privacy of an apartment with the integrated services of a hotel that integrates seamlessly into the lifestyle of the 21st century.
Hospitality for demanding customers: Le Bijou sets new standards
Alexander Hübner CEO Le Bijou HRM AG
The idea for this new kind of high-end hospitality was born in 2010 and we observed the growth of sharing platforms such as Airbnb, Uber etc. and intelligent technologies and thought we could combine them to create a new kind of travel experience that improves the traditional model of the high-end hotel: The Hotel 2.0.
The aim was to create the most personal and innovative luxury hotel alternative in the world. However, we wanted to be able to offer the same exceptional service in every apartment, no matter where in the world. So we developed our digital butler James and the Le Bijou app Q.
Le Bijou digitizes the classic concierge service
Each Le Bijou apartment is equipped with a 24/7 virtual concierge service called James. With this and the in-house app, guests can tailor their Le Bijou stay to their personal needs. Supported by Augmented Intelligence, James can make anything possible for any guest at any time. From a 24-hour concierge and shuttle service to private dining, spa and security services: Just ask and James will take care of the rest.
This concierge technology available in each apartment is able to learn through interaction with guests. It works invisibly in the background and makes every Le Bijou stay a perfectly personalized, lasting experience.
As soon as a guest makes an inquiry, it is transmitted to our carefully maintained service provider directory. The first service provider to accept the request has the job. In this way, the needs of our guests are quickly and efficiently met by a partner we trust. Just like a traditional concierge - only better and more cost-efficient.
Samsung enters into partnership with Le Bijou
It is another milestone in Le Bijou's success story that one of the world's largest technology giants - Samsung - has entered into a partnership with Le Bijou. By connecting Samsung's home appliances with our James and Q App, we can further individualize the stay of our guests. This allows us to preset our customers' preferred language in each device.
The goal is for every guest to be able to communicate with James and Q - with our apartments - in their natural native language. They then control the home appliances and create the ideal feel-good atmosphere for each of our guests.
This will further extend our lead over traditional concierge services in traditional hotels.
Le Bijou will equip its luxury apartments with smart devices from Samsung. Photo: Le Bijou HRM AG
The overnight stay as an experience
We rent out our own apartments, whereas Airbnb is only an intermediary platform between landlord and tenant. In addition, our customers know what they get from us: an apartment in a top location, with exquisite furnishings and first-class service. Our guests communicate with James, a virtual concierge. This is our proprietary software, which is equipped with artificial intelligence and offers all services. That beats the service of a 5-star hotel. A stay in Le Bijou Apartment is an experience.
Personalization increases customer satisfaction and loyalty
Every stay is individual - from the restaurant or event recommendations to the food and drinks we can provide for an apartment to the services we offer. Everything is tailored to a particular guest and how he wants to experience Le Bijou. And it seems to be working: Apple co-founder Steve Wozniak has named us the "most elegant, most personal hotel in the world", and this is a man who lives in over 100 hotels every year!